Sprachen

Useful contacts

Different organizations make information and support hotlines available to migrants. If you have difficulties or questions of legal or social nature with a young migrant in your practice, you will find a list of hotlines and help centres below that can answer questions or direct you to the appropriate services.

Fribourg - Geneva - Jura - Neuchâtel - Valais - Vaud

Aargau - Appenzell Outer-Rhodes - Solothurn - Lucerne - Berne - Zug - Zurich

Fribourg

Rue des Alpes 11
1700 Fribourg
Tel. 026 424 21 25
Legal and social information by telephone or appointment
Reception: Tuesday, Wednesday, Thursday 13h30-17h30

Legal and social help centre: every 1st and 3rd Wednesday of the month from 14h to 16h without appointment

Legal information and consultation office Caritas / EPER
Boulevard de Pérolles 55
CP1705 Fribourg
Tel. 026 425 81 02
Helpline: Monday and Thursday 9 am-12pm Wednesday 14h-17h

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Geneva

Rue du Valais 9
PO Box 1469
1211 Geneva 1Tel. 022 731 67 00
Helpline from Monday to Friday: 9:00 to 12:00 / 14:00 p.m. to 16:00 p.m.

Information by telephone. Social and legal consultations by appointment

Rue du Village-suisse 14
1201 Geneva 8
Tel. 022 807 07 00

Asylum Helpline: Tuesday and Thursday 14h-17h

Route des Acacias 25
1227 Geneva
Tel. 022 301 63 33
Hotlines for undocumented persons: 14h-17h Tuesday and 9 am-12pm Thursday

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Jura

San Sebastian Street4
2800 Delémont

Tel. 032 421 36 10

Rue du Temple 19
2800 Delémont
Tel. 032 421 35 60
Help centre without appointment: Monday 9 am to 11:30
Outside of these hours, legal and social consultation by telephone appointment

Rue du Temple 192800 Delémont
Tel. 079 422 95 10 from 14h
Helpline for undocumented persons: Monday 17h-19h

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Neuchâtel

Parcs 11
2000 Neuchâtel
Tel. 032 722 19 60

Hotline for asylum seekers and refugees: Thursday 13h30-16h30

Vieux-Châtel
42002 Neuchâtel
Tel. 032 886 80 70
Hotline for migrants: Tuesday 10h30-12h

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Valais

Rue de l'Industrie 10
1950 SionTel. 027 323 12 16
Legal and social help centre: Monday-Tuesday-Thursday 14h-18h Wednesday 18h-21h

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Vaud

Rue Enning 4
1002 Lausanne
Tel. 021 351 25 51
Legal help centre for asylum seekers: Monday 15h-18h and Thursday 14.30-18.30
Hotline: Monday, Tuesday and Friday 10h-12h30
Helpline for F permit: 15h-18h Monday

Place M.L Arlaud, 2
1003 LausanneTel. 021 213 03 53
Social Help centre: Tuesday and Thursday 18h-20h
Help centre for undocumented persons: Friday 9 am-12pm (entrance on the terrace)

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Aargau

+41 62 824 60 24 (Tuesday to Thursday 10h – 12h)
rbs-aargau@heks.ch

Information centre without appointment: Tuesday 13h30 – 16h30

Laurenzenvorstadt 80, Postfach 2432, 5001 Aarau
+41 62 837 07 35

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Appenzell Outer-Rhodes

Tellstr. 4, Postfach 1727, 9001 St. Gallen
+41 71 222 22 79 (Monday to Friday, 9h to 12h)
rbs-ostschweiz@heks.ch

Assistance centre without appointment: Tuesday 13h30 – 16h30

Bahnhofstrasse 20, 9100 Herisau
+41 71 354 55 21
Shahryar.Hemmaty@herisau.ar.ch

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Solothurn

Rossmarktplatz 2, 4500 Solothurn
+41 32 621 22 29 (Monday, Tuesday, Thursday, Friday 11h – 12h)
rebaso@heks.ch
Dates: by appointment

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Lucerne

Legal Consultation, Caritas Switzerland

Abteilung Anwaltschaft, Adligenswilerstrasse 15, 6002 Luzern

+41 419 23 85

Tribschenstrasse 78, 6005 Luzern
+ 41 41 360 07 22 (Monday and Friday 9h – 12h, Tuesday to Thursday 9h – 12h and 14h – 17h)
Reception open hours : Monday to Friday 8h30 - 12h, 13h30 - 17h
info@fabialuzern.ch

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Berne

Legal Consultation for Persons in Difficult Circumstances

Eigerplatz 5, 3007 Bern
+41 31 385 18 20

rbs.bern@bluewin.ch

Bahnhöheweg 44, 3018 Bern
+41 31 382 52 72 (Monday, Tuesday, Thursday, Friday 9h – 12h and 14h – 17h)
info@asylhilfe.ch

Opening hours orientation service: Monday, Tuesday, Thursday, Friday 14h – 16h

Social Service for Refugees - Swiss Red Cross of the Canton of Berne

Bernstrasse 162, Postfach 791, 3052 Zollikofen
+41 31 919 09 59
migration@srk-bern.ch

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Zug

Legal Consultation, Caritas Switzerland

Abteilung Anwaltschaft, Adligenswilerstrasse 15, 6002 Luzern

+41 419 23 85

Postfach 4001, 6304 Zug

+41 79 911 22 22

Zeughausgasse 9, 6300 Zug, 3rd floor on the left
+41 41 728 22 76 (Monday to Thursday, 9h - 12h and 13h30 - 17h, Thursday until 18h)
Opening hours Welcome Desk: Monday 9h - 12h and 13h30 - 17h, Tuesday 13h30 - 17h, Wednesday 9h - 12h and 13h30 - 17h, Thursday 9h - 12h and 13h30 - 18h

 

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Zurich

Bertastrasse 8, 8003 Zürich
+41 44 454 60 30 (Monday and Wednesday 11h -12h, Friday 9h -11h and 13h30 - 17h)
Consultation (without prior appointment): Wednesday 13h30 - 17h

asylzba@thenet.ch

Langstrasse 64, 8004 Zürich, 2nd floor
+41 44 241 54 11
Consultation on Monday from 9am. Appointment by registration on site.

info@freiplatzaktion.ch

Wilhelmstrasse 10, 8005 Zürich
+41 44 291 00 15
Assistance Centre (without prior appointment) on Tuesday 9h - 12h30, following appointments per call.
Price: chf 50 .- /hour
mirsah@sah-zh.ch